Do we have a showroom ?

yes  we have over 8000 sq ft of beautiful furniture on 2 floors you can also view this on our website 3d virtual tour you are welcome to visit us to view our exclusive ranges

Is it safe to give my credit/debit details?

At IDEAL ROOMS FURNITURE we take security very seriously and we ensure all credit/debit card details are in safe and secure atmosphere, your transactions are processed via a secure merchant account and once payment is received we provide a receipt for confirmation which can also be sent via email

How can a product be purchased from ideal rooms rotherham

(a) Order Online

(b) Order In Store

(c) Order over the Phone

We accept almost every method of payment forms.

(a) Pay by Credit or Debit Card

(b) Pay by Bank Transfer

(c) Pay by Cheque or Bank Order

 

Please explain to me the process after I place my order?

 There are several stages an order goes through while under process and it's our job to keep you notified at each stage. Please find below what happens after an order is placed.

(a) Once you have purchased the furniture you like online or in store, we will send you an email for confirmation of your placed order with the details of product, price you have paid and estimated delivery timescale.

(b) Accounts at Ideal rooms furniture will then verify your payment details and forward your order to our admin department for process. You will be notified when this happens; usually it takes 1 or 2 working days. In case there is any problem with your payment details, we may ask you to provide documents to ensure the safety of the card holder. This does not affect your statutory rights.

(c) Our admin team will then check stock with our warehouse or supplier and allocate the product under your invoice number. In case the item is not available, our admin team will get in touch with you immediately and inform you about the earliest availability of the product.

(d) After your product is allocated, your invoice will be then forwarded to our delivery and dispatch team who will further contact you to book a delivery date and time, if we are unable to get in touch with you we will phone you/leave a voicemail asking you to contact us to book your delivery.

 

Will I be charged for delivery?

WE OFFER FREE UK DELIVERY ON ALL FURNITURE ORDERS. Please Note: We offer different delivery rates based on buyer location. Delivery to certain locations will include a surcharge. You will be informed of this after you place an order or if you inquire before placing an order we will let you know how much it will cost to deliver to your area.

If requested delivery address is NON UK Mainland we quote further postage charge based on item weight and dimensions. I.e. THE POSTAL SERVICES (Parcel force / Royal Mail / DHL) ADD SURCHARGES TO DELIVERIES TO THE FOLLOWING POSTAL AREAS NORTHERN IRELAND, CHANNEL ISLANDS,  ISLE OF MAN, AND ISLES OF SCILLY BT, IM, TR21-25. THE HIGHLANDS AND ISLANDS OF SCOTLAND - POSTCODE:   IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Please Note the following:

1) Items must be returned in its original or appropriate packaging, we may refuse to cancel pick up if the items are not adequately packed

2) There will be no pick up charge if you are returning the goods due to Damage/Wrong/Incomplete delivery.

 

What do I need to do on the day of delivery?

Please ensure that any items of value are removed from the route through which your furniture will be carried i.e. mirrors, pictures, ornaments, etc. We would also advise putting down a protective covering on your floor. This is due to the nature of the weather and the products covering, which may have become soiled during transit.

Whilst all due care and attention will be taken by our delivery staff, they cannot be held responsible for minor damage caused when effecting your delivery.

 

Can I have part of my order delivered, as my other rooms aren’t ready yet?

Yes, you can, but the part delivery needs to be paid for and your initial deposit will remain on the order until the remaining goods are delivered.

 

I noticed the furniture is damaged. What do I do?

In the first instance, please inform the delivery team and ask them to make a note of the fault/s on the delivery paperwork,please contact the store immediately us on 01709 301216

 Or you can email us at enquiries@idealroomsfurniture.co.uk

 

Any obvious fault must be notified to the store within 7 days, if you fail to do so you may lose your right to reject the goods.

 

Can I collect my order?

Yes, you can collect from ideal rooms rotherham 44-46 fitzwilliam road rotherham  please give us 24 hours notice tel 01709 301216

 

Unfortunately, orders relating to finance agreements have to be delivered to the address given.

 

I want to cancel my order, what should I do?

Please contact the store where you made your purchase immediately to inform them. They will discuss the options with you. If your order is being made specially, it may not be possible to cancel it and this will result in a minimum 20% restocking charge being applied. Cancelled stock items may incur an administration charge.please note there is no refunds on bespoke orders

 

My order has arrived and I want to cancel, what should I do?

Please contact the store where you made your purchase immediately, and inform them. They will discuss the options with you please call us on 01709 301216

 Or you can email us at enquiries@idealroomsfurniture.co.uk